Position: Associate Director, IT Service Delivery
Shift: 12PM - 9PM IST
About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are
The Associate Director, IT Service Delivery is a critical leadership role responsible for ensuring the efficient and effective delivery of IT services to the organization. This position will lead a team of IT professionals, oversee service management processes, and drive continuous improvement initiatives, with a strong focus on automation and process optimization within ITSM tools like ServiceNow and FreshService. A key aspect of this role is establishing and optimizing efficient processes for end-user hardware and software delivery, ensuring a seamless experience for remote employees. This includes working with procurement, vendor relationships, and cost optimization.The ideal candidate will be a strategic thinker with strong leadership, communication, and problem-solving skills, and a proven track record in IT service delivery management, including practical experience in automating IT workflows.
Position: Associate Director, IT Service Delivery
Shift: 12PM - 9PM IST
About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are
The Associate Director, IT Service Delivery is a critical leadership role responsible for ensuring the efficient and effective delivery of IT services to the organization. This position will lead a team of IT professionals, oversee service management processes, and drive continuous improvement initiatives, with a strong focus on automation and process optimization within ITSM tools like ServiceNow and FreshService. A key aspect of this role is establishing and optimizing efficient processes for end-user hardware and software delivery, ensuring a seamless experience for remote employees. This includes working with procurement, vendor relationships, and cost optimization.The ideal candidate will be a strategic thinker with strong leadership, communication, and problem-solving skills, and a proven track record in IT service delivery management, including practical experience in automating IT workflows.
What You'll Be Doing
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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