Full-Time Non-Exempt
100% Remote
$65,000 to $75,000 annually
ABOUT EXPRESSABLE
Expressable is a rapidly growing virtual speech therapy practice with over 200 team members on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.
WHAT YOU WOULD BE DOING AT EXPRESSABLE
Team Leadership & Performance Management:
Supervise a team of care coordinators, specialists and team lead, providing coaching, mentorship, and ongoing performance management.
Track and analyze key performance indicators (KPIs) such as response time, resolution time, and client satisfaction.
Conduct regular performance reviews, identifying areas for improvement and implementing coaching strategies to enhance effectiveness.
Operational Excellence & Client Experience:
Oversee daily activities of the Care Coordination team to ensure efficient workflows and high-quality service delivery.
Implement and enforce structured quality assurance processes based on service metrics.
Develop and maintain best practices for handling client interactions, ensuring a smooth and supportive experience.
Process Improvement & Implementation:
Identify gaps in care coordination processes and develop solutions to optimize efficiency and effectiveness.
Support the execution of new tools, programs, and procedures to enhance the care coordination function.
Collaborate with leadership to ensure alignment with overall company goals and service standards.
Issue Resolution & Escalations:
Serve as the escalation point for complex client issues, working to resolve concerns promptly and effectively.
Partner with other departments to address service challenges and streamline cross-functional workflows.
Training & Onboarding:
Assist in recruiting, training, and onboarding new hires to ensure team success.
Develop and maintain training agendas and all materials necessary to ensure successful onboarding.
Ensure team members are proficient in internal systems, tools, and workflows necessary for their role.
WHAT YOU BRING TO EXPRESSABLE
Bachelor’s Degree in Healthcare Administration, Business, or a related field (Preferred)
3+ years of experience in healthcare coordination, client services, or a similar field.
2+ years in a leadership or supervisory role, managing teams in a customer service or healthcare environment.
Experience analyzing service metrics to improve team performance and client outcomes.
NOTES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
BENEFITS AT EXPRESSABLE
Exceptional paid time off policies that encourage and support life balance
401k matching to ensure our staff have what they need to enjoy their retirement
Health insurance options that ensure well being for the whole person and their family
Company paid life, short-term disability, and long-term disability coverage
Remote work environment that strives for connectivity through professional collaboration and personal connections
MORE ABOUT EXPRESSABLE
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.
We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.
Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.
Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io.
E-VERIFY
Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.
