Chief of Staff to SVP of Strategy & Ops

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

Role Summary

The Chief of Staff to SVP, Strategy & Ops is a strategic partner and force multiplier, enabling high-leverage execution across Mozilla Corporation’s growth-critical domains: strategy, monetization, data, advertising, customer experience, trust & safety, and business operations. This senior role is central to driving coherence, speed, and impact across MoCo’s most pivotal cross-functional initiatives.

This is a builder-operator role for someone who can architect operating models, drive executive forums, and embed accountability frameworks—while also getting hands-on to resolve bottlenecks and deliver outcomes.

This role is distinct from Mozilla.org’s portfolio-level Chief of Staff and is designed for a proven leader ready to help steward the organization’s role in Mozilla’s transformation and deliver execution excellence in a rapidly evolving business.

Key Responsibilities

1. Strategic Program Leadership

• Lead or co-lead cross-functional, high-impact initiatives within Mozilla Corporation (e.g., optimization projects, AI integration initiatives)​.
  
• Operationalize strategic imperatives into workstreams with timelines, clear milestones, and cross-org accountability structures​.
• Resolve cross-functional ambiguity and execution misalignment by coordinating with the SVP’s senior leadership team and other MoCo execs.
  

2. Team Operating Model & Governance

• Design and evolve the operating rhythm for Strategy & Ops: QBRs, offsites, leadership forums, and cross-functional check-ins.
• Ensure Strategy & Ops priorities are integrated into MoCo-level strategic planning, execution dashboards, and board-level communications.
• Maintain shared operating artifacts like team-wide scorecards, authority matrices, initiative tracking, and milestone reviews.
  

3. Cross-Org Collaboration & Communication

• Serve as the connective tissue between Strategy & Ops teams (includes: Strategy, Monetization teams, Ops, Data, Ads Product & Eng) and peer organizations across MoCo.
• Lead the coordination and content development for strategic planning inputs, OKRs, investment proposals, and executive narratives.
• Support org-wide storytelling by drafting SVP communications and presentation materials.
  

4. Decision Support & SVP Leverage

• Act as a strategic advisor and counsel to the SVP—helping prioritize time, decision-making focus, and organizational attention.
• Drive clarity, structure, and action in ambiguous or emergent strategic opportunities.
• Represent the SVP in meetings and working groups when needed, ensuring progress continues without introducing friction or overhead.
  

5. Org Effectiveness & Culture Enablement

• Champion operating efficiency, working to “lift the load” across SODA teams by identifying redundant processes and unlocking execution velocity​.
• Role-model Mozilla’s culture of mission-first, high-trust, low-ego collaboration—driving cross-team accountability and alignment without drama.
• Act as a cultural barometer — surfacing emerging team dynamics, spotting where clarity or support is needed, and helping the SVP calibrate leadership energy/focus as the team expands its remit and internal influence.
  

What You Bring

Experience

• 12+ years of experience in business operations, strategic program management, or Chief of Staff roles, preferably within product-led or mission-driven tech companies.
• Experience running executive-level operations or complex programs involving multiple functions (e.g., strategy, marketing, product, data).
• Proven success managing high-visibility initiatives in ambiguous, evolving org environments.
• Prior work with executive leadership, boards, or strategy teams is strongly preferred.
  

Skills & Attributes

• Exceptional operator: able to zoom out to strategy and zoom in to execution bottlenecks—without skipping a beat.
• Clear communicator, able to synthesize complexity into crisp plans and materials for execs and ICs alike.
• Trusted influencer who can lead without authority in high-context, high-trust environments.
• Systems thinker with a bias for structured execution, crisp prioritization, and unrelenting clarity.
• Deep alignment with Mozilla’s mission and values.
• Be proactive, move fast, communicate early, and ship results​.

What you’ll get:

• Generous performance-based bonus plans to all regular employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: B

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ReqID:R2793