Job Description
Candidates who speak more than one language are strongly encouraged to apply.
Eastern time zone preferred.
POSITION SUMMARY The Clinical Assistant II supports the Genetic Counseling team by assisting with patient care (results tracking, results call out, appointment scheduling, information intake, etc.), managing follow-up data collection, facilitating communication between departments, and contributing to product improvements, abstract submissions, and student rotation coordination. This role ensures the efficient operation of clinical and administrative processes to enhance team productivity and patient outcomes.
PRIMARY RESPONSIBILITIES
- Act as a liaison between Shipping, Sample Accessioning, Customer Support, and lab teams to troubleshoot issues, verify samples, and streamline processes.
- Support data collection for internal projects, product development, and abstracts; provide review and edits for authored abstracts.
- Participate in team meetings to discuss ongoing tasks and initiatives.
- Coordinate student rotation schedules, ensuring a smooth onboarding process.
- Manage clinical assistant-specific duties, including:
o Reviewing incoming referrals and requesting additional documentation or clarification as needed.
o Scheduling and coordinating patient appointments.
o Requesting and tracking sample collection kits and addressing patient questions regarding samples.
o Tracking results and communicating simple results to patients.
o Updating internal databases regarding test development progress and maintaining notes in LIMS for patient or provider interactions.
o Collecting transfer and pregnancy outcome data from clinics and patients.
o Assisting genetic counselors with clinic and customer support inquiries.
o Coordinating patient record release requests.
o Assisting genetic counselors in tracking licensure applications and status for various states.
- Ensure compliance with HIPAA/PHI privacy regulations and complete all necessary training within the first 30 days of hire.
- Perform other duties as assigned.
QUALIFICATIONS
- Required: High School Diploma.
- Preferred: Bachelor’s degree in biology, allied health, or a related scientific field.
- Candidates pursuing a four-year bachelor’s degree with 2-3 years of professional experience in biotech, life sciences, or a related industry will also be considered.
KNOWLEDGE, SKILLS, AND ABILITIES
- Proficiency with Microsoft Excel, Google Workspace (Gmail, Docs, Sheets), and other office tools.
- Exceptional organizational skills and attention to detail.
- Ability to work collaboratively and communicate effectively across teams.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Duties are primarily performed in a remote setting.
- Requires the ability to use a computer keyboard, communicate over the telephone, and read printed or digital materials.
- May occasionally require working outside normal business hours, including evenings and weekends.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
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