The Clinical Supervisor role is a full time, exempt position and serves as a first-line clinical and operational leader for a team of treating Speech-Language Pathologists. They provide day-to-day coaching, support, and supervision to ensure quality of care, therapist success, and client satisfaction. This role is also inclusive of oversight of clinical quality, and active involvement in performance improvement, client satisfaction, and strategic cross-functional initiatives. Clinical Supervisors are directly accountable for monitoring, managing, and driving key performance indicators (KPIs) to ensure team success and alignment with organizational goals. This role is also accountable for direct treatment commiserate with the needs of the organization, including recurring treatment, evaluation, and PTO coverage.
This position is highly dedicated to increasing and maintaining clinical excellence, while prioritizing bidirectional communication to ensure organizational priorities are successfully implemented.
What you would be doing at Expressable
Supervisor Duties (35%):
SLP Management:
Manage a team of SLPs through regular one-on-one meetings focused on clinical coaching, skill refinement, mentorship, and career development.
Ensure the SLP team is confident and effective in navigating Expressable tools (Cue, Slack, Reach, Guru, etc.) and identify areas for improvement or training.
Ensure team’s timely completion of Expressable internal/external training and compliance.
Serve as a guide for navigating the knowledge-base for his or her team of SLPs on Expressable’s policies, procedures and best practices.
Manage and resolve clinical escalations in partnership with other organizational leaders as needed.
Effectively communicate organizational information, ensuring comprehension and transmission of key messages for SLP awareness and action.
Host monthly team meetings to facilitate engagement and collaboration among SLP base, with an emphasis on clinical excellence and the implementation of Expressable’s model of client care.
Foster a positive and supportive environment by building strong relationships with treating SLPs, and promoting a culture of collaboration, growth, and bidirectional feedback
Performance and KPI Ownership
Own and track key performance indicators (KPIs) for assigned team members, including SLP efficiency, quality of care, documentation compliance, and client satisfaction/engagement
Analyze trends at the individual level to identify performance strengths and areas for improvement, collaborating with leadership based on data insights
Identify and implement data-driven performance intervention, inclusive of standards goals, intervention plans, and counseling records
Communication and Team Engagement
Serve as the primary contact for SLPs on change communication, and encouraging productive feedback and improvement opportunities while simultaneously ensuring effective information comprehension and transmission.
Engage in interdepartmental collaboration in support of Expressable strategy and initiatives
Conduct first-round interviews of SLP candidates to aid in continued growth of provider base
Direct Clinical Care (65%):
Conduct evaluations and sessions with appropriate clinical caseload, flexibly with the needs of the organization.
Model clinical excellence and maintain updated knowledge of best practices in the field
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What you bring to Expressable
Minimum 2 years’ experience Post-Clinical Fellowship
Minimum 6 months tenure at Expressable
Experience in pediatric and/or school-based setting
Experience with pediatric assessments
Leadership experience preferred, can be inclusive of participation in Expressable initiatives including mentorship, pilot participation, focus groups
LICENSES AND CERTIFICATIONS
ASHA Certified/Certificate of Clinical Competence
Full licensure in state of residence
Individual NPI number
Key Competencies for this Role
Oral and Written Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
COMPUTER SKILLS
To perform this job successfully, an individual should have experience with and competency in Google Suite, Slack, Salesforce, Zoom/Zoom Phone, Airtable, and demonstrated ability to independently master new technologies.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job consists of sedentary work that primarily involves sitting/standing. While performing the duties of this job, the employee is regularly required to type on a computer keyboard to write documentation and prepare reports. Visual and auditory acuity must be high enough to view computer screens, read documents communicated via electronic transmission such as email, shared drives, and chats, and participate in teleconferencing.
This job operates in a remote home office utilizing standard office equipment such as computers, tablets, monitors, and telephone.
NOTE
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
More about Expressable
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.
We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.
Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.
Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at hr@expressable.io.
E-Verify
Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.
