JOIN THE WORLD LEADER IN LONGEVITY MEDICINE
Americans are demanding a better way to take control of how they feel and how long they’ll live.
Over the next decade over one trillion dollars will flow from traditional sick-care to proactive health programs. As the largest longevity medicine program in the world, Lifeforce is accelerating the shift towards more personalized, effective, and empowering healthcare.
Founded in collaboration with clinical and scientific leaders from Cleveland Clinic, Mass General Hospital, and Harvard Medical School, Lifeforce combines everything needed to safely track and optimize how your body is functioning now and in the decades ahead. Comprehensive diagnostics, hands-on clinical experts, certified health coaches, and customized supplement, pharmaceuticals, and lifestyle protocols - all accessed from your home at the price of a gym membership.
ABOUT THE ROLE:
We’re looking for an experienced and people-driven Customer Experience (CX) Team Leader/Manager to coach and support a growing team of internal and external CX agents. In this role, you’ll be responsible for ensuring world-class customer service through performance coaching, operations oversight, and continuous improvement of team workflows.
You’ll collaborate closely with cross-functional teams, support product launches, and help shape CX processes in a fast-paced, startup environment. This is a high-impact leadership role ideal for someone who thrives in dynamic, mission-driven settings and knows how to build trust, accountability, and excellence into everything they lead.
JOIN THE WORLD LEADER IN LONGEVITY MEDICINE
Americans are demanding a better way to take control of how they feel and how long they’ll live.
Over the next decade over one trillion dollars will flow from traditional sick-care to proactive health programs. As the largest longevity medicine program in the world, Lifeforce is accelerating the shift towards more personalized, effective, and empowering healthcare.
Founded in collaboration with clinical and scientific leaders from Cleveland Clinic, Mass General Hospital, and Harvard Medical School, Lifeforce combines everything needed to safely track and optimize how your body is functioning now and in the decades ahead. Comprehensive diagnostics, hands-on clinical experts, certified health coaches, and customized supplement, pharmaceuticals, and lifestyle protocols - all accessed from your home at the price of a gym membership.
ABOUT THE ROLE:
We’re looking for an experienced and people-driven Customer Experience (CX) Team Leader/Manager to coach and support a growing team of internal and external CX agents. In this role, you’ll be responsible for ensuring world-class customer service through performance coaching, operations oversight, and continuous improvement of team workflows.
You’ll collaborate closely with cross-functional teams, support product launches, and help shape CX processes in a fast-paced, startup environment. This is a high-impact leadership role ideal for someone who thrives in dynamic, mission-driven settings and knows how to build trust, accountability, and excellence into everything they lead.
KEY RESPONSIBILITIES
EXPERIENCE & SKILLS REQUIRED
WHAT YOU BRING
WHAT WE OFFER
We are committed to fostering a diverse and inclusive workplace and encourage candidates from all backgrounds to apply.
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