Customer Happiness Ambassador

AG1 is seeking a Customer Happiness Ambassador to join our world-class Customer Happiness (CH) team, delivering white-glove, deeply personalized support across our most critical and high-impact customer interactions.

Reporting to the Director of Customer Happiness Operations, the Customer Happiness Ambassador is entrusted to engage with AG1’s most loyal and high-value customers, while navigating our most complex and high-stakes campaigns, issue types, and touchpoints across all customer communication channels.

The successful candidate has a track record of not only resolving issues but building relationships. They seamlessly embody the AG1 brand voice with clarity, warmth, and precision.  With every interaction, they reinforce our commitment to customer obsession, strengthen brand loyalty, and bring our promise of premium, concierge-level care to life.

WHAT YOU’LL DO

• Deliver exceptional, concierge-level support to AG1 members across all communication channels—including Phone, Chat, SMS, and Email—with a focus on our highest-priority interactions and customer segments.
• Serve as a trusted partner to our most loyal, long-standing, and high-value customers by going above and beyond to educate, empower, and guide them—ensuring they extract maximum value from our products and brand experience.
• Transform every interaction into a loyalty-building opportunity, ensuring customer needs are prioritized and their trust in our brand is reinforced through personalized, elevated interactions.
• Own complex, high-impact escalations from start to finish, leveraging creativity, critical thinking, and resourcefulness to deliver tailored, effective resolutions.
• Act as a liaison with internal stakeholders (Product, Marketing, Legal, Engineering, Supply Chain, etc.) and external partners to resolve issues and ensure a frictionless experience for our customers.
• Partner cross-functionally across AG1 to support the seamless delivery of customer initiatives, campaigns, and customer-facing experiences that reflect our high standards.
• Proactively gather and surface customer insights and feedback to help inform data-backed improvements to our products, processes, and overall experience. Share trends and other insights with the leadership team and cross functional partners, offering recommendations for continuous improvement.
• Contribute to broader strategic initiatives, insights sharing, and operational enhancements.
• Consistently meet or exceed performance metrics, including customer satisfaction, response time, retention, and quality assurance—while balancing operational excellence with a human touch.

WHAT WE'RE LOOKING FOR

• 3–5 years of experience in a customer-focused role, ideally within Tier 3 or elite customer support teams handling high-priority interactions
• Demonstrated self-starter mindset with a strong sense of ownership, initiative, and accountability in a remote work setting
• Proven ability to work autonomously while also thriving in highly collaborative, cross-functional team environments
• Impeccable attention to detail, with the ability to balance precision and efficiency in a fast-paced, high-volume setting
• Exceptional communication skills—clear, empathetic, and brand-aligned across all channels (written, verbal, and active listening)
• Innate problem-solver with a creative and solutions-oriented approach to even the most complex customer challenges
• Relentless commitment to delivering above-and-beyond service and creating memorable, loyalty-building moments in every interaction
• Strong relationship-building abilities, with a proven track record of cultivating trust with both customers and internal stakeholders
• Deep understanding of the customer journey, with a passion for creating seamless, thoughtful, and emotionally resonant experiences
• Adaptability and resilience in high-growth, fast-evolving environments, with the foresight to anticipate needs and drive strategic impact
• A true team player who leads with kindness, compassion, and integrity, and actively contributes to a positive, values-driven culture
• Experience working with leading CX platforms and tools, including Gladly, Kustomer, Zendesk, or similar CRMs; as well as remote communication platforms such as Slack, Google Workspace, and VoIP systems-Preferred
• Background in premium, high-touch customer support environments or roles supporting VIP or high-value customer segments-Preferred

WHAT’S IN IT FOR YOU?

• Competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
•  A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
• In-person team meetups for optimal collaboration, team building and accelerating productivity.
• A work environment and culture  that is based on high performance, productivity and continuous improvement. 
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 products and branded swag. 
• Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. 

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $67,000.00 - $83,500.00 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please consult our Privacy Notice (https://drinkag1.com/privacy) to know more about how we collect, use and transfer the personal data of our candidates.