Welcome to Fi.
We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together.
Fi is looking for Customer Success Agents to help build strong relationships with our customers while delivering exceptional service. This role is an exciting opportunity to work closely with dog owners, solve problems, and create remarkable customer experiences in a fast-paced, dog-loving environment. As a Customer Success Agent, you’ll engage directly with customers to resolve their inquiries, ensure their satisfaction, and promote retention and loyalty. You’ll be the face of Fi’s support team, fostering trust and building lasting relationships with our growing community of dog parents.
The schedule for this role will be Tuesday through Saturday, Pacific Time, so you’ll always be there to help our customers when they need it most.
If you’re passionate about creating positive customer experiences, love dogs, and thrive in dynamic environments, this role is for you.
Welcome to Fi.
We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together.
Fi is looking for Customer Success Agents to help build strong relationships with our customers while delivering exceptional service. This role is an exciting opportunity to work closely with dog owners, solve problems, and create remarkable customer experiences in a fast-paced, dog-loving environment. As a Customer Success Agent, you’ll engage directly with customers to resolve their inquiries, ensure their satisfaction, and promote retention and loyalty. You’ll be the face of Fi’s support team, fostering trust and building lasting relationships with our growing community of dog parents.
The schedule for this role will be Tuesday through Saturday, Pacific Time, so you’ll always be there to help our customers when they need it most.
If you’re passionate about creating positive customer experiences, love dogs, and thrive in dynamic environments, this role is for you.
The anticipated hourly rate for this position is $15 - $25. The actual rate offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. This position is also eligible for equity compensation.
What You'll Do:
What You Bring to the Table:
Why You'll Love Us:
Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.
