Welcome to Fi.
We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together.
Fi is searching for Customer Success Agents!
Fi is on a mission to revolutionize the way dog parents care for their pets, using cutting-edge technology and data to keep every dog safe, healthy, and happy. We’re looking for Customer Success Agents who thrive in fast-paced, tech-driven environments and love solving complex problems with empathy and efficiency.
In this live channel role, you’ll be at the front lines of our customer experience - serving as a trusted voice of Fi, helping dog parents troubleshoot, learn, and get the most out of their Fi Collar. Whether it’s walking someone through a technical fix or diving deep into a nuanced issue, you’ll bring urgency, care, and a love of dogs to every interaction.
This is a phone, chat, and email-heavy role that requires weekend availability (Wednesday–Sunday schedule, Eastern Time). Candidates must be comfortable with a high volume of technical support in a dynamic and evolving environment.
Welcome to Fi.
We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together.
Fi is searching for Customer Success Agents!
Fi is on a mission to revolutionize the way dog parents care for their pets, using cutting-edge technology and data to keep every dog safe, healthy, and happy. We’re looking for Customer Success Agents who thrive in fast-paced, tech-driven environments and love solving complex problems with empathy and efficiency.
In this live channel role, you’ll be at the front lines of our customer experience - serving as a trusted voice of Fi, helping dog parents troubleshoot, learn, and get the most out of their Fi Collar. Whether it’s walking someone through a technical fix or diving deep into a nuanced issue, you’ll bring urgency, care, and a love of dogs to every interaction.
This is a phone, chat, and email-heavy role that requires weekend availability (Wednesday–Sunday schedule, Eastern Time). Candidates must be comfortable with a high volume of technical support in a dynamic and evolving environment.
The anticipated hourly rate for this position is $20 - $29. The actual rate offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. This position is also eligible for equity compensation.
What You Bring to the Table:
What You'll Do:
Why You'll Love Us:
Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.
