Job Description

Deliver robust, maintainable customizations for Dynamics 365 Customer Service (D365 CS)

that improve agent productivity and customer outcomes—shipped through solution-based

ALM and Azure DevOps pipelines

Deliver robust, maintainable customizations for Dynamics 365 Customer Service (D365 CS)

that improve agent productivity and customer outcomes—shipped through solution-based

ALM and Azure DevOps pipelines

Responsibilities

Configure Customer Service app: tables/columns, forms/views, business rules, business process flows (BPFs), queues & routing, SLAs/entitlements.

Extend Dataverse with C# plugins, custom actions, and JavaScript/TypeScript for client scripting; build Power Automate flows for orchestration.

Implement and maintain Azure DevOps YAML pipelines using Power Platform Build

Tools (v2/CLI) for solution pack/unpack, static analysis (Power Apps Checker), export/import to Test/UAT/Prod.

Write unit tests; contribute to UI automation coverage of core CS journeys (Create →

Route → Resolve Case).

Participate in code reviews, PRs, and backlog refinement; support production incidents on a rotation

To be successful in this role, you will have:

Required Skills & Experience

3–5+ years with D365 CE/Dataverse (Customer Service focus)

Strong C#/.NET, JavaScript/TypeScript, Dataverse Web API; solution layering and security roles

Practical ALM with Azure DevOps (Repos, Pipelines, Artifacts) and solution management (managed vs unmanaged)

Nice to Have / Preferred

Certifications: PL-400 (Power Platform Developer), MB-230 (D365 Customer Service)

Familiarity with Power Apps Checker, EasyRepro or Playwright, and environment topology (Dev/Test/UAT/Prod)

Tools & Stack

Dynamics 365 Customer Service, Dataverse, Power Automate

Azure DevOps (Repos, Pipelines, Variable Groups/Key Vault), Power Platform Build Tools v2 (CLI)

Visual Studio / VS Code, Postman / REST Client, EasyRepro / Playwright (with the QA engineer)

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

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