At Eppo, we are building the future of experimentation, so that every company can have an entrepreneurial, customer oriented culture. We believe that AB experiments uniquely put customers at the center of product decisions instead of political processes.
Our next-gen platform allows companies to 10x their volume of AB experiments by embracing the full technical rigor of engineering and statistics while focusing intensely on the evangelism of results and accessibility to business users. We are built for the modern cloud infrastructure, with easy integrations and an emphasis on privacy and security.
Our team is made up of veteran product builders from Airbnb, Slack, and Snowflake, and our product is powering experimentation at some of top companies around the world. We’ve raised over $47M funding backed by top-tier venture firms like Innovation Endeavors, Icon Ventures, Menlo VC, and Amplify Partners. See our Series B announcement here.
To learn more about our company culture, what to expect during the interview process, and what drives us here at Eppo, check out How We Work. You can also watch a demo of Eppo on our homepage and read more on our blog!
Note: There have been recent reports of fraudulent emails from people impersonating the Eppo talent team. All legitimate correspondence from Eppo will come only from geteppo.com. Anything else should be reported to LinkedIn as a scam. For more information on these fake job scams, you can see this resource from the FTC: https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-and-other-job-platforms
About the Role
Eppo is hiring its first Engagement Manager in EMEA! We are seeking a technically savvy Engagement Manager (Project Manager) based in London or Berlin to ensure timely, successful implementations of Eppo’s experimentation platform. In this role, you will collaborate with the pre-sales and other cross-functional teams to help customers derive value from their Eppo implementation.
You will manage multiple (20+) customer projects simultaneously with numerous Eppo teammates and customer Stakeholders. This includes managing customer project flows, documenting requirements and timelines, providing customers with timely support, managing open issues related to each project, ensuring communication across Eppo teams, and ensuring successful completion of each implementation and engagement. You will grow to provide a compelling perspective of the Eppo customer implementation process.
The right candidate for this role is customer-oriented with strong analytical and communication skills, project management expertise, and an interest in and passion for data and experimentation. You must articulate value, inspire, and lead Eppo customers through each implementation.
What you’ll do
Serve as project lead and primary interface and point of contact for customers during implementation and onboarding.
Own all functional aspects of customer projects, including project management, documentation of requirements and timelines, resolution of open issues, communication of status, and more.
Coordinate and work closely with the other Eppo Customer Success team members.
Manage all customer communication, including email, video conference, Slack, and face-to-face meetings.
Serve as a customer advocate within Eppo, escalating issues and driving feature requests.
Possess a comprehensive understanding of the Eppo products and services.
Assist in the continued development of the Eppo Customer Success team by mentoring, contributing to our training content, and improving the Eppo methodologies.
What you’ll bring to the team
Stellar listening, speaking, presentation, and writing skills.
Strong ability to multi-task, managing multiple concurrent work threads.
Self-directed with the ability to manage simultaneous, complex engagements with minimal supervision.
Ability to set and manage customer expectations and negotiate appropriate resolutions to issues.
Exceptional project management skills and PMP certification are a plus but do not replace relevant work experience.
Expertise in SaaS platforms.
Experience working with data or analytics software is preferred; 5+ years of relevant work experience.
Business acumen, strong consulting skills, and experience.
PMO, Project Management, Program Management experience / Account Management experience (at least 3 years experience).
Client-facing is a big plus.
Preferred: Proficiency in SQL technologies; knowledge of database structure, design, and modeling concepts; and/or experience in the currently available modern data stack tools suite.
Benefits & Perks
Competitive Salary & Equity: We aim high, targeting the 75th percentile for all roles.
Growth & Autonomy: Small team, big impact—grow alongside us!
Medical, Dental & Vision: 100% coverage for US based employees, 75% premium coverage for dependents.
401(k): Available through Human Interest (no match right now).
Learning & Development: $500 yearly for L&D resources.
Flexible PTO: We’re big fans of working hard and recharging when needed!
Remote-First: A fully distributed workforce within the US and Europe.
Company Offsite: Our annual offsite for collaboration and team fun!
Paid Parental Leave: 16 weeks for birth-parents, 12 weeks for non-birth parents.
