Why We're Here:
At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.
The IT Support Engineer will serve as a source of resolutions and expertise for Brave’s internal technology needs. In addition to managing internal support requests, an IT Support Engineer is a key contributor to laptop and peripheral deployment and tracking.
This is a hybrid role with 1-3 days per week in our Boise, Idaho office.
Responsibilities:
Serve as primary contact for laptop and peripheral deployment from Boise, Idaho.
Assists in tracking hardware asset inventories.
Diagnose and troubleshoot hardware problems including repair and testing proposed fixes.
Accurately record all service requests and issues in the IT ticketing system, engaging other members of the IT team when necessary or appropriate.
Provides hardware and software support for remote employees.
Escalates and coordinates issues to internal and external resources.
Provide urgent response for Brave staff.
Partner with cross-functional teams to support business applications.
Collaborate with team members to devise solutions for technical inefficiencies.
Required Skills:
Multi-task in a fast paced and changing environment.
Proficient in cloud-based technologies, such as Azure, Google Workspace and Jira.
Excellent customer service skills with experience in enterprise technology support.
Excellent organizational skills with the ability to identify priorities.
Experience researching and supporting new and emerging technologies.
Demonstrated experience and proficiency supporting Apple technologies.
Minimum Qualifications:
4+ years of technical support experience with strong preference of 2+ years supporting 100% remote workforce.
Relevant technical certifications.
Demonstrated ability to work effectively with a team and independently.
Good communication skills and positive demeanor.
Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.
