IT Systems Engineer - EU

Job Description

The Sui Foundation exists to support the development, growth and adoption of the Sui network. Sui is the first permissionless Layer 1 blockchain designed from the ground up to enable creators and developers to build unique Web3 experiences from gaming to finance.

The Sui Foundation is committed to three decentralization principles; Embrace transparency and level the playing field, Communicate openly to build a culture of trust, and Engage directly with the community.

Mission:

Onboard the next billion users to web3 by supporting the advancement and global adoption of the Sui blockchain.

Vision:
To create a better world that unlocks opportunities through universal access and individual ownership.

Location: Remote - EU

Job Overview
  • Support daily operations by ensuring system reliability and quickly resolving user issues

    • Resolve user issues quickly and effectively

    • Manage and secure devices, including updates, configurations, and inventory

    • Maintain and improve endpoint management via MDM tools (e.g. Kandji, Intune)

  • Fix recurring issues by improving existing tools, workflows, and configurations

    • Identify root causes of repeated problems and eliminate them through process updates

    • Tune SaaS, identity, and access systems for smoother, more secure operations

    • Streamline existing workflows to reduce friction and manual work

  • Design new systems and workflows to support growth and scalability

    • Build and automate user onboarding, access, and support workflows

    • Implement new tooling and processes that scale with the organization

    • Anticipate future needs and create adaptable, forward-looking solutions

  • About the Role

    Qualifications

    • Experience managing modern SaaS applications such as Google Workspace, Zoom, Slack, Notion, and Airtable

    • Hands-on experience deploying and maintaining MDM tools to manage Windows, macOS, and Linux endpoints at scale

    • Strong general troubleshooting skills to diagnose, identify, and resolve technical issues

    • Skilled in setting up SSO integrations and provisioning automation using IdPs like Okta

    • Understanding and experience with domain management maintaining DNS records and updating nameservers

    • Deep expertise in Google Workspace administration, including advanced features such as email routing, DLP policies, and OAuth scopes

    • Proficiency with low-code and scriptable automation platforms such as Okta Workflows, Zapier, and Retool

    • Experience supporting distributed teams across multiple time zones, including high-touch executive and technical users

    • Skills building MDM infrastructure, managing policies and deploying applications to Windows, Mac and Linux devices

    • Working knowledge of authentication and provisioning protocols such as SSO, SAML, SCIM, and OAuth

    • Proficient in administering MSP-like multi-tenant architectures, including delegated access and cross-domain policy control

    Nice to haves

    • Background in enterprise security, including collaboration with security teams to harden SaaS tools and endpoints

    • Familiarity with AI platforms and their practical application in workflow automation or productivity enhancement

    • Exposure to cloud infrastructure, infrastructure-as-code (IaC), or DevOps methodologies

    • Prior experience at a blockchain company or high-growth startup with a fast-paced, ambiguous environment

    • Proficiency in Linux system troubleshooting and MDM deployment workflows

    Responsibilities

    • Own and automate onboarding and offboarding processes, including global laptop procurement

    • Manage identity and access for full-time employees and contractors, developing scalable workflows for account lifecycle management

    • Administer identity systems using tools like Okta, Google Workspace, and Slack, including SSO, group management, and access policies

    • Collaborate with HR and Operations to streamline and evolve internal processes for operational efficiency

    • Serve as the first line of support for IT tickets, resolving Tier 1–2 issues across SaaS platforms, endpoints, and identity systems

    • Design and deploy automated workflows using Okta Workflows and AI-based Helpdesk tools

    • Manage macOS endpoints via Kandji, deploying security policies, applications, and scripts to enforce compliance

    • Onboard and configure SaaS applications in Okta, including access automation via SAML, SCIM, or API integration

    • Create and maintain clear documentation for end-user support, onboarding guides, and IT runbooks

    • Provide remote support and basic network troubleshooting for office infrastructure in the EU and US

    • Support security investigations by exporting logs, identifying anomalies, and delivering insights from IT tooling

    • Build custom integrations and automation scripts using APIs (e.g., Google Workspace, Okta, Slack) to support IT workflows and reduce manual ops

    Our team is 100% remote and we are hiring across the world. Here at the Sui Foundation, you’ll be joining a world-class team with tremendous growth potential as we bring the next billion users to web3.

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