We are seeking an experienced and results-driven Operations Manager to lead and optimize our BPO (Business Process Outsourcing) operations. The Operations Manager will oversee daily business functions, ensure high performance, and drive continuous improvement to meet client expectations and organizational goals. The ideal candidate should have strong leadership, strategic thinking, and problem-solving skills with a deep understanding of BPO processes and best practices.

Key Responsibilities:

Oversee end-to-end BPO operations, ensuring efficiency, quality, and client satisfaction.

Develop and implement operational strategies to enhance productivity and profitability.

Monitor key performance indicators (KPIs) and drive initiatives to improve performance.

Lead, mentor, and manage team leaders and supervisors to achieve business objectives.

Ensure compliance with company policies, client requirements, and regulatory standards.

Drive process improvement initiatives to enhance service delivery and operational excellence.

Collaborate with stakeholders to align operational goals with business strategies.

Manage workforce planning, forecasting, and resource allocation for optimal efficiency.

Handle escalations and implement corrective actions to address customer concerns.

Prepare and present performance reports to senior management and clients.

Foster a positive work culture, employee engagement, and professional development.

Requirements:

Education: Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).

Experience: Minimum of 5-7 years in a BPO environment with at least 2 years in a managerial role.

Proven track record in managing large teams and driving operational success.

Strong knowledge of BPO processes, metrics, and industry trends.

Excellent leadership, communication, and interpersonal skills.

Ability to analyze data, identify trends, and make data-driven decisions.

Proficiency in CRM tools, reporting software, and Microsoft Office Suite.

Strong problem-solving and decision-making capabilities.

Flexibility to work in rotational shifts and adapt to a fast-paced environment.

Preferred Qualifications:

Experience handling multiple clients and global operations.

Knowledge of Six Sigma, Lean, or other process improvement methodologies.

Certification in Operations Management or Leadership Training is a plus.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

Junior Operations Manager

Key Responsibilities:

Requirements:

Preferred Qualifications:

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