The Level 2-3 Engineer role is a generalized support role, working closely with two IT Engineers in Australia. The role will entail a mixture of dealing with automated tickets via RMM and client-initiated tickets. The primary responsibility of the role is to provide desktop, server, network and cloud infrastructure support to various clients. Technical areas covered will include operating systems, applications, Cyber Security, switches, routers, managed services, scripting, log analysis and vulnerability management.
The Level 2-3 Engineer role is a generalized support role, working closely with two IT Engineers in Australia. The role will entail a mixture of dealing with automated tickets via RMM and client-initiated tickets. The primary responsibility of the role is to provide desktop, server, network and cloud infrastructure support to various clients. Technical areas covered will include operating systems, applications, Cyber Security, switches, routers, managed services, scripting, log analysis and vulnerability management.
Responsibilities:
The focus areas for day-to-day duties and responsibilities will be centered around the following: User Onboarding / Offboarding Ninja Management M365 Configuration M365 Policies Cyber Security Backups PC Provisioning Managed Printers Firewall and Router Config Windows Server management VM management Network Configuration PowerShell Microsoft 365 Apps Batch files & PowerShell Scripting Windows System Administration Linux System Administration Vulnerability Management To be successful in this role, you will have:
Experience: Minimum of 3+ years of experience in a managed services provider environment or an IT provider working with multiple customers
Technical Skills: Valid Microsoft Certifications (highly regarded) PowerShell ScriptingUnderstanding of Networking, Domain Names and DNSMicrosoft 365 Administration (Intune, Entra, SharePoint etc)Familiarity with IT service management tools for ticket logging and escalation
Soft Skills: Excellent communication and time management skills with a high-level attention to detail. Professional approach. Ability to multitask and manage time effectively in a fast-paced environment Someone that strives to get things complete Self-starter and ability to work autonomously and collaboratively as a team Customer focused: You enjoy helping people and delivering great service, whether over the phone or via email 
