At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
As a Member of Client Operations, Custody, you are responsible for supporting the day to day operations that the company processes in support of client’s daily activities. In this role, you are responsible for ensuring an excellent operations experience by reviewing client transactions and instructions in a timely manner, providing attentive care to our clients by managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally in partnership with Client Experience teams. You will have a full understanding of the custody operations of the firm, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
In this role you will:
Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
Develop familiarity in all of our product and service offerings, gaining a deep understanding of product features, and supported cryptocurrencies.
Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.
Participate in regular evening and weekend on-call rotations.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the (insert role title) role:
As a Member of Client Operations, Custody, you are responsible for supporting the day to day operations that the company processes in support of client’s daily activities. In this role, you are responsible for ensuring an excellent operations experience by reviewing client transactions and instructions in a timely manner, providing attentive care to our clients by managing their transactions in a risk conscious way. You will become intimately familiar with the operations of our clients and their use of our platform and will anticipate their needs and serve as an advocate for them internally in partnership with Client Experience teams. You will have a full understanding of the custody operations of the firm, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
In this role you will:
Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
Develop familiarity in all of our product and service offerings, gaining a deep understanding of product features, and supported cryptocurrencies.
Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.
Participate in regular evening and weekend on-call rotations.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the (insert role title) role:
Technical Skills:
Complexity and Impact of Work:
Organizational Knowledge:
Communication and Influence
You may be a fit for this role if you have:
Although not a requirement, bonus points if:
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.
Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.
The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.
