The Professional Services team delivers a wide range of projects for both clients and business partners. The Program Director leads the work product of a group of Engagement Managers and Technical Staff assigned to their client program(s): provides the first line of support surrounding setting performance expectations for assigned programs, giving related feedback & corrective guidance, participating in training for new team members, and providing ongoing mentorship. Contributes to thought leadership, strategy, and new initiatives, both externally with clients as prescribed and internally within the department. Champions and enforces our established departmental processes across the customer engagements they are responsible for, directly or by association with the team they lead. Manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
The ability to manage customer expectations and establish long-term partnerships by delivering complex large enterprise-wide programs effectively, on time, on budget, and according to agreed-upon scope, is critical to the Program Director role.
Work Location: Remote in the United States of America. Candidates within 40 miles of an office will work hybrid from home and in the office two days a week.
The Professional Services team delivers a wide range of projects for both clients and business partners. The Program Director leads the work product of a group of Engagement Managers and Technical Staff assigned to their client program(s): provides the first line of support surrounding setting performance expectations for assigned programs, giving related feedback & corrective guidance, participating in training for new team members, and providing ongoing mentorship. Contributes to thought leadership, strategy, and new initiatives, both externally with clients as prescribed and internally within the department. Champions and enforces our established departmental processes across the customer engagements they are responsible for, directly or by association with the team they lead. Manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
The ability to manage customer expectations and establish long-term partnerships by delivering complex large enterprise-wide programs effectively, on time, on budget, and according to agreed-upon scope, is critical to the Program Director role.
Work Location: Remote in the United States of America. Candidates within 40 miles of an office will work hybrid from home and in the office two days a week.
Key Responsibilities
Skills
Qualifications & Experience
The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.
The anticipated starting pay range for Colorado is: $143,700 - $210,760
The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $153,000 - $224,400
The anticipated starting pay range for California, New York City, and Washington is: $167,400 - $245,520
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.
Work Location: Remote in the United States of America
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"Remote postings are limited to candidates residing within the country specified in the posting location"
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
