This role involves working with the projects team, technical team, and service desk to deliver
quality project outcomes, with a strong focus on cybersecurity.
This role involves working with the projects team, technical team, and service desk to deliver
quality project outcomes, with a strong focus on cybersecurity.
Responsibilities:
Presales, design and scopingProject scheduling and communicationSuccessful delivery of project work (on time, on budget)Reporting to Project Manager on project progressImplementation of cybersecurity tooling and policiesDocumentation of achieved cybersecurity outcomes in alignment with our frameworkMonitoring of industry trends specifically around cybersecurity to facilitate continuous improvementAssisting Service Delivery team with technical escalations
To be successful in this role, you will have:
Essential Experience/Qualifications:5+ years in an MSP and IT industry backgroundStrong Microsoft 365 knowledge: experience with handling tenancies, Intune, etc.Experience with Project DeliverySomeone that is an ace at time tracking and has a solid understanding of the commerciality of working for an MSP and is accountable for their timeConnectWise Manage knowledge or similar systemsNetworking and infrastructure experience in a similar L3 role
Desirable Qualifications / Technical Skills / Tools:Good understanding of the Cybersecurity landscape and/or an avid interest in this spaceBlackpoint MDRCyberFox AutoElevateProfessional IT Certifications such as: MS-900, AZ-900Connect SecureLastPassInforcerNinjaOne RMMAvananCoveLookoutScreenConnectMoovila Perfect ProjectsNilearScalepadNetworking: Fortinet, UniFi, Juniper, Mikrotik
Soft Skills:Someone that loves helping others and fixing thingsDetermined to overcome technological challengesExcellent spoken EnglishProficient in verbal and written communication with clients, including the management and discussion of project scope changes and the willingness to engage in challenging conversationsCapable of identifying and addressing issues proactivelyMeticulous attention to detail when documenting job notes and creating documentationCommitted to achieving excellence in customer service with a focus on user satisfactionStrong problem-solving and troubleshooting skillsAbility to work both independently and collaboratively within a team
