We are seeking a Project Manager & Customer Success Lead who can oversee multiple customer projects, ensure clear and proactive communication, and align customer requirements with our technical delivery team. This is a hybrid role that combines strong organisational skills with customer-facing communication

Responsibilities

Project Coordination

Manage 10–20+ concurrent customer projects at varying stages

Track milestones, tasks, and deliverables, ensuring timelines are met

Prepare and maintain customer-facing project plans, progress updates, and reports

Customer Success

Serve as the main point of contact for customers during project delivery

Ensure customer expectations are clearly understood, documented, and managed

Build trusted relationships by providing timely, professional, and clear communication

Internal Collaboration

Liaise between customers and our technical team, ensuring requirements are captured and delivered

Provide structured updates to management on project health and risks

Flag blockers early and coordinate resources to resolve issues

To be successful in this role, you will have:

Requirements

Technical Background: Prior experience in IT, SaaS, cloud, or telecoms projects (not required to be a deep engineer, but must confidently “speak the language”)

Excellent Communication: Ability to speak clearly and professionally with customers and internal staff (must have confidence in voice and presence)

Multi-tasking & Organisation: Proven ability to handle multiple parallel projects (10–20+)

Customer-facing Experience: Previous experience in customer success, account management, or project coordination role

Documentation Skills: Ability to write project notes, plans, and updates in a structured and concise manner

Admin & Tracking: Proficiency with project management and CRM tools (e.g., MS Project Manager, Smartsheet, Jira, or similar).

We use Microsoft Dynamics CRM and Teams Channels combined with Smartsheet as our primary customer project management tools

Preferred Attributes

A proactive, can-do attitude — willing to “own” the orchestration role

Detail-oriented and disciplined with follow-up and tracking

Ability to stay calm under pressure and manage competing priorities

Prior experience in contact centre software, SaaS, or telco environment is a plus

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