Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a
profitable, disruptive, and fast growing SaaS company, they caught the eye of many and
recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work
for the company remotely from around the world while maintaining a strong company
culture and work-life balance. Want to learn more? Check out our website:
Who You Are:
Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Products
and Features. The core duties of the SCSS are to provide advanced support for assigned
escalated Product ticket queues as well as work alongside Customer Support Representatives
(CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists
review the escalated ticket notes provided by Customer Support Representatives and follow
the escalation procedures as needed to troubleshoot and resolve these tickets.
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a
profitable, disruptive, and fast growing SaaS company, they caught the eye of many and
recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work
for the company remotely from around the world while maintaining a strong company
culture and work-life balance. Want to learn more? Check out our website:
Who You Are:
Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Products
and Features. The core duties of the SCSS are to provide advanced support for assigned
escalated Product ticket queues as well as work alongside Customer Support Representatives
(CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists
review the escalated ticket notes provided by Customer Support Representatives and follow
the escalation procedures as needed to troubleshoot and resolve these tickets.
What You’ll Do:
Experience/Education/Certifications Required:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-Remote #LI-VP1
