Senior All-rounder L3 MSP Engineer must have experience in working in an MSP on multiple customers and technology

Responsibilities:

Act as the escalation point for more complex issues within the team.

issues for a diverse range of systems, applications and technologies.

Manage issues submitted by clients via a ticketing system.

Train and mentor Helpdesk Staff (training through ticket escalation)

Manage events and alerts generated from monitoring systems.

Create, manage and respond to tickets in our internal service management software.

Log support requests with vendors or third parties where required.

Support infrastructure onsite at client premises.

Active participation and/or leading technical project delivery.

Front line support & administration of Networking infrastructure (wireless, routers and switching), Security (firewalls, endpoint security) Windows, M365, VMWare / Hyper V, Veeam, Datto and cloud environments as required.

Project work.

To be successful in this role, you will have:

These are some of our customers technologies and experience with these will also be well regarded: (does not have to be all):

Cloud: Azure / AWS / ThinkOn

M365: Entra, Security, Intune, Auto pilot and Teams

Palo Alto

Fortinet

Aruba

Veeam

Datto

Nimble

Nutanix

HPE Server / Storage

Dell Server / Storage

Cyber Security Experience/Skills

Multifaceted skills and MSP Experience

Previous experience in the MSP space (Minimum 3 years)

Experience with ConnectWise Manage, Command and Automate is an advantage.

Proven experience working in a Systems Administration / Level 3 Support type role

Public Cloud and production experience working with Microsoft Office 365 (migration, design and deployment).

Good knowledge of Exchange 2016 - 2019 and Exchange Online.

Good knowledge of Windows server 2016 to 2022

Good knowledge of Active Directory, Group Policies, DNS, DHCP

Good knowledge of virtualization (VMware, Hyper V )

Hands on experience of supporting and troubleshooting virtualized installations / cloud environments.

Good experience with various network technologies (switching, routing, VLAN, WLAN, WAN, VPN).

Excellent written and verbal communication skills.

Self-starter and ability to work autonomously and a team player

Strong documentation skills for ticketing and knowledge base