We are seeking an ambitious and highly motivated Level 3 Systems Engineer to join their company. You must be someone who likes challenges, adapts well to change and values career and personal growth. This is a company that values and rewards honest hard work, we expect you to learn and adapt to our company values at all times.
We are seeking an ambitious and highly motivated Level 3 Systems Engineer to join their company. You must be someone who likes challenges, adapts well to change and values career and personal growth. This is a company that values and rewards honest hard work, we expect you to learn and adapt to our company values at all times.
Responsibilities:
Act as an escalation point for Levels 1 and 2 (approx. 10 tickets per week) o M365 configurations troubleshooting o Intune configuration troubleshooting o Network configuration troubleshooting o Enterprise Application configuration including SSO in MS Entra o Assist clients with security frameworks requirements o Troubleshooting SOPHOS firewallso Troubleshoot Ubiquiti UniFi network devices Design, deliver and implement IT projects o MS365 migration o Setting up Intune o File server migration o Migration to SharePoint o Disaster recovery o Configure networking eg firewalls Assist Technical Manager with research on projects Maintain excellent customer relations with all customers Demonstrate a high degree of professional conduct at all times Monitor and track service tickets to ensure resolution occurs within the defined SLA and scope of services Monitor and track system alerts and logs Identify and remediate system vulnerabilities Create, update, and maintain IT documentation including but not limited to as-builts, diagrams, and knowledge base – SharePoint & IT BoostIdentify and resolve the root cause of issues to prevent them from repeating Maintain accurate timesheets Requirements/ Skills:
Technical/tools/software: Mandatory: Microsoft 365 Microsoft Intune Router/firewall administration Network administration Endpoint protection – Defender Microsoft Servers/Desktop OS Nice to Have: RMM product (ConnectWise Automate is highly desirable) Experience with a ticketing system (ConnectWise Manage is highly desirable) Microsoft Azure Microsoft PowerShell Cloudflare products Microsoft Azure Virtual Desk (AVD) or other VDI products Microsoft 365 Teams Phone System Microsoft Power Automate Microsoft Sentinel or other SIEM products (highly desirable) Security frameworks such as CIS/NIST Ubiquiti UniFi MAC experience ITIL Experience/Background: Minimum of 7+ years of experience in a managed services provider environment or an IT provider working with multiple customers Education in relevant IT course(s) / certifications are a definite advantage Confident and experienced working with M365 Ability to learn and implement new technologies independently Ability to contribute to ongoing service improvements Soft Skills: Excellent English, verbal and written communication skills High attention to detail Strong technical troubleshooting and Problem-solving skills Inquisitive, Fast Learner, Independent Performer: Quickly grasp new concepts and excel with minimal oversight. Ability to multitask and manage time effectively in a fast-paced environment Someone that strives to get things complete Self-starter and ability to work autonomously and collaboratively as a team Certifications: Microsoft 365 Expert and Azure Associate or similar certification Networking/Firewall or similar certification Cyber security certification Strong desire to further obtain technical certification
