Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
Clinical Quality Data Analysts deeply understand the integrated nature of quality healthcare delivery, risk management and day-to-day performance of the healthcare business. They identify and evaluate opportunities and potential risks that could impact optimizing results with the primary goal of safety and risk mitigation. Reporting to the Sr. Director, Clinical Quality, this analyst will surface insights for clinical and risk management policies and procedures, focused care delivery initiatives, and continuous process improvement to ensure a world-class experience for both patients & providers. This role is highly collaborative and cross-functional.
You Will:
Proactively and consistently identify potential risks across clinical quality through data analysis, stakeholder interviews, and process reviews. Develop data-driven strategies and actionable recommendations to enhance safety and risk mitigation in a timely manner and shift these trends to improve overall business performance.
Lead the evaluation and likelihood of potential risk impact, prioritize amongst the risk pool and determine strategies for mitigation in collaboration with key stakeholders and business partners.
Implement efficiency of current resources and analyze, and present complex data findings, trends, hypotheses, and actionable recommendations to Medical Affairs and Telemedicine leadership and stakeholders, to streamline performance improvement in both clinical quality and telemedicine procedures for common goals. Effectively convey insights to both technical and non-technical audiences (including SVPs and Medical Directors).
Monitor provider clinical performance utilizing clinical quality metrics and telemedicine KPIs to identify and mitigate issues/opportunities. Work cross-functionally (with Medical Affairs, Product, Customer Support) to address those issues and opportunities.
Collaborate with and act as point person for EMR product needs, including following up on project solution steps through to final implementation and monitoring.
Create and implement provider scorecards consistent with clinical quality metrics, daily visit queues, and incorporating appropriate operational KPIs; identifying trends, and working with Clinical Quality and Supply Operations to ensure sufficient marketplace balance.
Lead ad hoc requests for data and reporting needs outside of available dashboards for Clinical Quality and other cross-functional teams (Product, Medical Affairs, Growth).
Maintain a roadmap of requests/needs and stay up-to-date with expectations/communication
Cultivate a collaborative and constructive team environment, exemplifying a low-ego, high-humility, and partnership-oriented approach.
You Have:
5+ years of experience in operations and/or analytics, preferably at a high-growth healthcare company or consumer marketplace - previous clinical quality experience a plus
Proven track record in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution
Strong business acumen, written and verbal communication skills; proficient with presenting to cross-functional, technical and non-technical stakeholders in easily understood formats
Thrives and adapt in a fast-paced, high-growth and rapidly changing environment
Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members
Advanced proficiency in data manipulation, statistical analysis, and data visualization using tools such as SQL, Excel, Looker, and Tableau
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
