At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
This role will be focused on overseeing the planning, execution, and optimization of complex technical projects related to the company’s infra and expansion efforts. The TPM will help coordinate efforts across policy, operations, regulations, and hardware and software teams to ensure smooth operations and efficient delivery of robots and infrastructure components. The TPM will need to deeply understand technical systems and processes to identify potential roadblocks and drive continuous improvement initiatives. The role will also help develop and implement processes to help the organization streamline and advance initiatives to help with expansion and infra efforts.
Responsibilities
Project planning and execution: Define project scope, timelines, milestones, resource allocation, and risk mitigation strategies for various infra and expansion projects including network upgrades, cloud migrations, unique policies and regulations, and process development.
Cross-functional collaboration and Management: Lead and coordinate efforts across engineering teams, product managers, operations teams, and business stakeholders to gather requirements, align priorities, and communicate project status updates effectively.
Process Development and Improvement: Develop and implement processes that help streamline workflows and improve efficiency. Analyze and update existing processes and identify areas for optimization and improvement.
Expansion Management: Coordinate expansion efforts across multiple cities and countries by coordinating with operations, policy, regulations, and hardware/software teams to ensure efficient delivery of city/country compliant robots, test setups and infra components needed for smooth operations.
Documentation and Reporting: Create detailed project documentation, including technical specification, project plans, and status reports to maintain transparency and accountability. Create detailed processes with artifacts that can be easily implemented and understood by a broad audience.
Qualifications
BS degree in computer science, engineering or equivalent job experience
5+ years of experience in engineering program management or technical program management
5+ years experience with software, hardware, or autonomous systems development processes
Experience successfully articulating technical concepts to both technical and non-technical partners
Strong technical knowledge of robotic systems, testing of robotics, and infrastructure needs such as cloud platforms and storage systems
Strong track record of managing complex cross-functional projects and shipping product features in a production environment
Experience building strong working relationships with senior leaders and engineers across functions and departments
An ability to keep the big picture in focus and to provide clear, well-structured, and concise communications tailored to each appropriate audience
What Makes You Stand Out
MS degree in computer science, engineering
Experience with products that include policy or regulatory aspects
Experience with robotics products, especially ones running in public spaces
