About FURTHER
FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.
The Role
FURTHER is seeking a proactive and solution-driven Technical Account Manager to pioneer a role central to onboarding and implementation success. As a key player in our customer journey, you will partner with Account Executives (AEs) to support SMB and Mid-Market customers, combining technical expertise with exceptional project management skills to deliver seamless onboarding experiences.
What sets FURTHER apart is our unique pre-sales onboarding process. You’ll engage with customers early to understand their unique needs, craft tailored solutions, and ensure technical readiness. From integrating APIs and configuring tools like Twilio to training and troubleshooting, you’ll guide customers through the technical stand-up process and ensure their success during the critical trial period.
This role demands a customer-centric approach, the ability to juggle multiple priorities, and a passion for delivering outstanding results. You’ll be the trusted advisor and technical expert for both customers and our sales team, helping to identify challenges, propose tailored solutions, and demonstrate the full value of FURTHER’s technology.
What You’ll Own
Technical Implementation and Onboarding
Partner with AEs to support SMB and Mid-Market customers with technical setup, including API integrations, tool design, and product configurations.
Lead the technical stand-up process, ensuring seamless data mapping between FURTHER’s platform and customer systems (CRMs, BI tools, Data Lakes etc).
Manage onboarding activities, including platform training, QA testing, and web solution adjustments to meet customer requirements.
Collaborate with support teams to troubleshoot and resolve technical issues efficiently.
Trial Management and Performance Monitoring
Oversee 2-3 month customer trials, tracking key performance indicators such as engagement, lead generation, and tool activation.
Set markers of success for each trial, ensuring all tools are activated and optimized within the trial period.
Monitor and analyze trial performance data, identifying trends and opportunities to improve outcomes.
Communicate recommendations and insights to sales teams and customers, explaining the “why” behind performance metrics.
Value Recognition and Customer Success
Drive value recognition by ensuring customers activate and experience the full potential of FURTHER’s tools during the trial period.
Provide clear, actionable recommendations to improve customer engagement and platform adoption.
Proactively engage AEs with insights and strategies to improve trial success
What You’ll Bring
Relevant Experience: At least 5+ years of experience in technical implementations or customer-facing implementation and account management roles.
Start-up DNA: Proven experience in a fast-paced start-up SaaS environment and working in a fully remote work environment.
Project Management Excellence: Proven ability to manage and prioritize 30+ active trials and accounts as well as multiple and competing priorities, internal and external stakeholders, and deadlines.
Proactive Problem-Solving: A self-starter who identifies challenges early and takes initiative to find innovative solutions.
Technical Acumen: Experience with API integrations, basic coding (a plus but not required), and setting up tools like Twilio and CRM systems; familiarity with troubleshooting and QA processes. You don’t have to be proficient at coding, but you will need to have some experience with HTML. CSS, Rust APIs, Zapier and basic scripting
Data-Driven Decision-Making: Strong analytical skills to monitor trial performance, evaluate engagement metrics, and make recommendations for improvement.
Customer-Centric Mindset: Passion for delivering outstanding customer experiences and outcomes through effective onboarding, training, and strategic account support.
Collaboration: Excellent communication skills to partner effectively with internal and external stakeholders.
Bonus Points
Familiarity with Senior Living, Healthcare, or Real Estate industries.
Direct contribution to 2x+ YOY revenue growth over multiple years
Basic coding
Compensation Band
Our openings span more than one career level. The target salary for this role is between $130k - $160K USD OTE.
$130K Base
$30K Bonus
The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, and market demands.
Comprehensive benefits package, including health insurance, retirement plans, and more.
Opportunities for professional development and career advancement.
Equal Opportunity Employer
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
