Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
The Technical Writer Internal Knowledge Base creates, maintains, and optimizes knowledge base content to empower customer support representatives with accurate, accessible, and user-friendly resources. This role is critical in ensuring the efficiency of customer support operations and improving customer satisfaction.
Key Responsibilities:
• Research, write, and develop new knowledge base articles, FAQs, troubleshooting guides, and instructional content.
• Work closely with product and support teams to document new features, workflows, and best practices.
• Ensure all content is accurate, concise, and reflects the latest product or process updates within 48 hours of release.
• Ensure new content is user-friendly, well-structured, and follows brand guidelines.
• Participate in quality improvement initiatives based on feedback and analytics.
• Provide training materials for the Enablement team to support onboarding new team members
• Collaborate with Enablement and training teams to align resources with operational needs.
• Optimize new content for SEO and internal searchability.
Competencies
• Attention to Detail: Ensures accuracy, completeness, and error-free content.
• Problem-solving: Proactively addresses knowledge gaps.
• Collaboration: Aligns knowledge base resources with operational needs.
• Customer Obsession: Prioritizes clear and concise information to enhance user experience.
• Adaptability: Quickly responds to changing priorities and information.
• Technical: Proficient in CMS platforms and data analytics for content performance tracking.
• Communication: Strong writing, editing, and verbal skills for collaboration and training.
• Organizational: Efficiently manages multiple tasks with strong documentation practices.
• Analytical: Uses data and feedback to audit, improve, and optimize content.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
