Training Specialist
Company Overview:
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Training Specialist to support the Customer Success team as we continue to scale!
Why work for Prompt?
BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
The Role:
Prompt has an industry-leading Customer Success team in need of a highly motivated teammate to oversee onboarding of new hires. In this role you will lead comprehensive onboarding programs for all new hires of the Customer Success team.
You will work alongside our Client Experience Managers, Tech Support Specialists, Client Success Managers (CSMs), Billing Success Managers (BSMs), Educational Content Team, and Enrollment Team. You will report to the Manager of Client Experience. This position offers an exciting opportunity to drive impactful training initiatives and shape the success of new team members.
Key Responsibilities:
Become an expert in the Prompt software, its features, and functionality to provide accurate and effective training for new hires.
Develop, refine, and execute a comprehensive onboarding program for new Customer Success hires, ensuring consistency and alignment with company objectives.
Act as a primary point of contact for new hires during their onboarding period, providing new team members with the tools, resources, and knowledge required to succeed in their roles, focusing on both technical and soft skills.
Lead interactive onboarding sessions, including training on the Prompt Software, tools (e.g., our helpdesk platform, CRM platform, etc.), workflows, and best practices.
Track onboarding progress and provide timely feedback, ensuring new hires meet key milestones and adjusting training plans as necessary.
Partner with team leads and department leadership to ensure training programs address current challenges and align with company goals.
Continuously evaluate the effectiveness of onboarding and training processes, incorporating feedback from new hires and tenured team members to improve outcomes
Collaborate with stakeholders across Customer Success, Product, and Support teams to keep training materials accurate and reflective of evolving processes.
Regularly participate in the customer support queue to stay up-to-date with the Prompt software and tools, using these insights to enhance training programs.
Develop metrics to measure the success of onboarding programs, such as time-to-productivity or new hire satisfaction scores.
Take on additional responsibilities as needed, demonstrating flexibility and a proactive approach to achieving team and company objectives.
Minimum Requirements:
Healthcare Experience:
2-5 years of experience in the Rehabilitation Industry preferred
Prefer 1-3 years of experience on a Support team, ideally training or onboarding.
Demonstrated ability to quickly learn complex software platforms
Must be highly proficient in both written and verbal communication skills
Ability to lead meetings in order to educate new hires regarding processes and the Prompt Product
Able to communicate effectively across teams
Understanding and learning software must be a passion of yours
Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times
Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure
Comfort communicating to leadership for assistance when needed
Prepared to grow very quickly into your role and take on greater responsibilities as needed
Be comfortable owning your own workload
Proficient skills in Word, Excel, PowerPoint, Google Workspace, Slack
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online and in-person fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
