Hello! Let's get to know each other better. We are Quarks, a Ukrainian company that creates products and technologies in Social Discovery and online dating. We are focused on developing high-touch products that help people worldwide meet and communicate online. We also work on services for marketing, analytics, and moderation.

Our flagship product, Kismia, is a dating app that helps people find their soulmate in over 20 global locations around the world. It has been downloaded by over 65 million users. All of this is made possible by our employees, the Quarks.

One of our latest products, Affemity, is an educational platform designed for women.
The mission of our team and product is to enhance the quality of life through personalised services and educational programs in the areas of relationships and personal growth.

As the product expands, we’re seeking an experienced Customer Support Representative (English&Spanish) to enhance our support team.

We're seeking proactive individuals with a product and business mindset — people who see a startup environment as a space of freedom, responsibility, and rapid growth. People who are driven to create products that make a meaningful impact on users' lives.

We expect our support agents to go beyond simply resolving user requests. You’ll also be invited to share ideas, improve processes, and help shape a customer experience that truly matters.

You will have the following tasks:

Identifying and analysing user issues and offering the best solutions in a clear and supportive manner
Answering frequently asked questions about the product
Handling payment-related questions and resolving financial issues
Providing customer support via tickets
Adherence to communication procedures, guidelines and policies

What is important for us:

Work schedule: local daytime or evening hours that align with 10 PM – 6 AM Kyiv time (exact hours may vary by country)
English language level: fluent
Spanish language level: fluent
Excellent communication skills and emotional resilience
Ability to adapt quickly and stay flexible in a fast-paced environment
Creative mindset with a knack for generating valuable ideas
High level of responsibility, initiative, empathy, and customer orientation
Strong attention to detail
Personal computer and stable 24/7 internet access

It will be a plus for us if you have:

Experience with Zendesk
Passion for topics like psychology, relationships, and mental health

What awaits you at Quarks:

We have a great team. Trust in everything, competence and a sense of humour - we work with the best
Competitive salary. A salary that will allow you to focus on product development and motivate you. Regular review of the performance review rate based on the results of work
Your safety is the most important thing to us. We go through everything together
Comfortable conditions and schedule. All work is remote, so you can work comfortably at home and from anywhere in the world
Education and career development: We offer in-house training, our own library, a community for sharing experience, and participation in key IT industry events. We support Lifelong Learning — we encourage learning and reimburse the cost of external courses
Paid days off and vacation. You can take a day off or vacation at any time you need it without any additional explanation
Openness and feedback. We have no taboo topics and no excessive subordination
Take care of your health. We support you with 10 paid sick days per year and also reimburse the cost of sports activities to help you stay active and healthy