We are looking for a highly skilled and motivated L2 Engineer – Systems & Networking to join our dynamic team. This role is pivotal in managing both internal and external project-based work with a primary focus on cybersecurity, automation, and infrastructure. As a senior escalation point for the service desk, you will lead process improvement efforts and contribute to delivering secure, efficient, and scalable IT solutions across the organization.
We are looking for a highly skilled and motivated L2 Engineer – Systems & Networking to join our dynamic team. This role is pivotal in managing both internal and external project-based work with a primary focus on cybersecurity, automation, and infrastructure. As a senior escalation point for the service desk, you will lead process improvement efforts and contribute to delivering secure, efficient, and scalable IT solutions across the organization.
Responsibilities :
Lead and deliver key IT projects, both internal and client-facingDrive cybersecurity enhancements, automation, and operational improvementsServe as a senior escalation point for complex technical support issuesPerform project scoping, documentation, and risk assessmentsCollaborate with cross-functional teams to improve IT service delivery standardsRequired Skills & Experience :
Professional Background:Proven experience in IT services and technical supportStrong understanding of cybersecurity frameworks and vulnerability management
Technical Proficiency:Security Tools: ThreatLocker, Blackpoint, ImmyBotNetworking & Security: Cisco Duo, Cisco Umbrella, Cisco MerakiScripting & Automation: PowerShellCloud & Servers: Microsoft Azure (VMs), Windows Server (including RDS Farms)Backup Solutions: Veeam
Desirable Experience:Automation platforms such as REWSTWorkflow tools like Microsoft Power Automate (Flow)
Key Attributes :Excellent written and verbal communicationAnalytical and creative problem-solving abilityBusiness-minded with the ability to align IT with organizational goalsCapable of managing multiple projects independentlyStrong sense of ownership and accountabilityHighly collaborative and team-orientedCustomer-first mindset with a focus on quality support
