The primary role of the M365 System Engineer is to deliver exceptional customer service while managing and maintaining our customer environments.As a M365 System Engineer, this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.
The primary role of the M365 System Engineer is to deliver exceptional customer service while managing and maintaining our customer environments.As a M365 System Engineer, this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.
Responsibilities :
Provide 2nd & 3rd level technical infrastructure support or higher within our agreed SLA agreementsAdhere to Incident, Security, Problem, and Change Management processes as per company/organization and customer standards (ITIL Framework)Create and maintain technical documentation for company/organization customer environmentsProvide escalated support from our neighbouring support teamsCreate knowledgebase articles and process documentsProvide after-hours on-call assistance and/or escalation when requiredAssist with the generation and review of customer Monthly 365 / Intune reports, along with presenting and discussing the findingsTo be successful in this role, you will have:
Mandatory:Minimum 5–10 years’ experience in an M365 role Strong Understanding and Working Experience in Microsoft and Other Key Security Domains:Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operationsManage Microsoft Endpoint Management (Intune / Autopilot etc.)Manage Microsoft 365 governance and complianceManage Microsoft 365 Defender SuiteM365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.)Hybrid Environments using Microsoft 365 ServicesUnderstanding of Microsoft 365 Lighthouse / Partner Centre
Desired:Previous experience within a Managed Services Provider (MSP)Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power AppsImplement Microsoft/Office 365 servicesAccess & Privilege Cloud PlatformsModern Work management around Apple support servicesWintel experience around servers and Active Directory services
Qualifications:ITIL certificationAppropriate tertiary qualifications and/or IT industry certifications with “Microsoft 365 Certified: Administrator Expert” as mandatory, or have one of the following prerequisites:Endpoint Administrator AssociateTeams Administrator AssociateIdentify and Access Administrator AssociateSecurity Operations AssociateInformation Protection and Compliance Administrator AssociateAny other valid Microsoft certificate is desired
