🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what it's like working at Monzo ✨
📍London, Cardiff or Remote | 💰 £44,000 - £65,000 + stock options + benefits
⭐ About our team:
We’re a large team that look after a large business remit hiring and onboarding teams within Customer Operations, Financial Crime, Fraud and Disputes. We hire those on the Customer Service front line, their support teams and Senior Leaders.
🔑 You'll play a key role by...
- Building lasting relationships with your Hiring Managers and design creative hiring strategies.
- Working with Hiring Managers, Workforce Planning, Training and Onboarding to define hiring plans and agree deliverables.
- Caring deeply about diversity and inclusiveness, and giving all candidates an amazing experience.
- Sourcing for a mixture of talent whether it’s someone directly supporting our customers or finding experienced Leaders to manage large operational teams.
- Passionately owning and managing your own projects that focus on the likes of improving processes and candidate experience.
- Working closely with your Hiring Lead, helping to support the day to day management of the team, making important decisions in their absence - essentially acting as their Deputy.
- Being data-driven, comfortable running your own reports and presenting back insights to senior management.
🤩 We'd love to hear from you if:
- You have experience recruiting for stand alone roles and hiring in volume at a variety of levels.
- You care deeply about inclusiveness and diversity.
- You’re comfortable managing complicated hiring plans with tight deadlines.
- You love rolling your sleeves up and working with lots of autonomy.
- You’re empathetic, adaptable and respectful of candidates’ needs and priorities.
- You enjoy working collaboratively with a variety of people in different teams and can influence those more senior than you.
- You can tell whether somebody has the skills we’re looking for, without relying on previous job titles or qualifications.
- You’ve previously worked as a Recruitment Team Leader or have managed and coached people in a hiring team before.
- You've worked in house / directly for a large organisation with complex structures thats growing rapidly.
🌈 The application journey has 3 key steps:
- Applications questions
- A recruiter call with the Hiring team
- A Role Specific and Values based interview
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your hiring process, but if you do have any specific questions before this please contact us on hiring@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.
What’s in it for you:
💰 £44,000 - £65,000 ➕ stock options & benefits.
📍This role can be based in our Cardiff or London office but we’re open to distributed working anywhere in the UK.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚 Learning budget of £1,000 a year for books, training courses and conferences.
➕ And much more, see our full list of benefits here.
Please note we will close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment.
#LI-LH #LI-Remote
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
