We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
About the Role
Rula is seeking a Sr. Revenue Operations Associate to make our Customer Success team more efficient and independent. In this role, you’ll be improving tools like our Customer Success Platform, automating repetitive tasks, and defining better processes. When systems or workflows create bottlenecks, you’ll fix or redesign them. You’ll also analyze data to monitor team performance and identify inefficiencies, helping the team work smarter every day.
This role balances hands-on expertise in systems, process optimization, and operational analysis. You’ll work closely with the Provider Success team to understand their needs and with RevOps and technical teams to implement solutions. If you’re excited about reducing friction and seeing the direct impact of your work on team performance, this is the role for you!
Required Qualifications
4+ years of experience in Revenue Operations, Customer Success Operations, or a related field
Experience managing a Customer Success Platform
Familiarity with Salesforce administration and workflows
Proficiency in using middleware tools like Zapier or similar to automate workflows
Proficiency in using CRMs/CSPs to build reports and dashboards for commercial teams
Strong project management skills and ability to collaborate with cross-functional teams
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
Experience with Vitally.io
Salesforce Admin Certificate
Experience administering compensation plans
Background in high-growth startups, preferably marketplace or healthtech businesses.
Proficiency in BI tools (e.g., Tableau, Looker) and SQL
We're serious about your well-being! As part of our team, full-time employees receive:
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Support for your mental and physical health
New hire home office stipend: Set up your workspace for success
Quarterly department stipend: Fund team-building activities or in-person gatherings
Wellness events and lunch & learns: Explore a variety of engaging topics
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Discounted programs: Fetch, SmartSpend, Ladder, SoFi
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
